Welcome to fave online

Delivery & Returns

Fave maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent from our warehouse. Your order will be sent within 5-7 working days after it has been placed.

Courier deliveries

Delivery is R89 within 50km major city radius, e.g. Johannesburg, Pretoria, Durban, Bloemfontein, Klerksdorp, Mosselbay, Limpopo, Polokwane, Cape Town which includes Hermanus and George. Please note our courier does not deliver to Port Elizabeth ,all orders will be sent to your nearest post office for collection as a default delivery method.

We use a reliable South African courier company that will deliver your item; you will be provided with a tracking number once dispatched from Fave

You will be sent an email to confirm that your package is on its way and be provided with a tracking once dispatched from Fave.  Courier deliveries are done most time in the mornings before 13h00.

Should you city be an outlining areas for courier delivery and you wish you item to be expressed delivered, an additional fee of R99 will be charged, please select option at check-out. Should you be in an outlining area we will automatically send your item to the nearest post office for collection. Please note we use Speed services as our express delivery, all orders placed after 12:00 will only be delivered via overnight the preceding day e.g. if you place your order on Monday for express delivery before 11am you will receive your item on Wednesday morning either at the post office or delivered.

Note: all orders placed after 11:00 on a Friday will only be dispatched on the Monday.

Post Office delivery:

We will arrange for your order to be delivered to your local post office with the SA Post Office. Make sure you check the postal code is correct at all times. It is recommended to use this form of delivery should you be in an outlining area

Important information:

Please note we aim to do our best to dispatch your order as soon as possible  and you will receive it within 5 – 6 working days subject to cleared payment, address verification, area of delivery and availability of items.

In the rare event of an incorrect delivery or defective product, please go to our returns page and initiate a return request form within 3 working days of receipt of the item. We do not offer cash refunds. Please read the returns policy carefully

Returns policy

If you are not completely satisfied with your purchase, simply return the item to us in its original condition, original box as well as clothing tags may not be removed or be altered in anyway, within 5 days of receipt, to initiate your return a return form must be completed.

Fave’s exchange policy takes into consideration the elements to which swimwear and  our clothing are put through, as a large determinant of the longevity of the item is placed on that of the purchaser. Therefore no manufacturing, printing or workmanship guarantees are given on any of the products. Fave only allows exchanges with regard to sizing.

Upon receiving your bikini or item of clothing, you will have 2 days (48 hours) to notify us for an exchange of your bikini for a smaller or larger size. If the requested size is unavailable or out of stock, a full credit will be provided to the buyer. This credit will only be provided, should there not be a size in the style of the bikini purchased in stock. The credit can be used on any products in our store. No cash refunds will be allowed. Purchasing errors with regards to size or bikini styles lies on the responsibility of the buyer.

You will be given 5 days from receiving your product to supply us with a tracking number when returning the product. Should we not receive a tracking number within this time period, the exchange/ return shall not be valid. All returning/ additional postage costs are to be paid by the buyer.

Fave does allow the exchange of tops or bottoms only, however this will be done at the additional cost of R200 per bikini. This is to take into consideration the “breaking up” of a bikini set in order for you to have a mixed size set. The incorrect size bottom/ top will have to be returned to us at your cost

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Fave will not refund items that have been altered, damaged, repaired or show any signs of wearing.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary.

Please enclose a return form with the returned products. You can fill a return form here Return product

Our return address is

ATT: Fave – Rebecca

PO BOX 581

Lanseria

Johannesburg

1748

Please note that the above dress is a POSTAL ADDRESS ONLY and NOT PHYSICAL DELIVERIES/ DROP OFFS will be accepted at the above address.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

NB: Please take note that due to the editing and lighting of the photos, some colours maybe lighter or darker than expected.